Help centre
Go to Career profile and either import your CV (PDF, Word or text) or add roles, projects, education and skills yourself. Imported details are marked “Needs review” until you confirm them.
A confirmed fact is one you’ve checked. Only confirmed facts are used to build CVs, match jobs and ground AI suggestions. You can also mark a fact as sensitive (kept out of AI requests and auto-built documents) or excluded.
Yes. Every part of setup can be done later, and the workspace works without connecting anything.
You add them: paste a link (we read public job pages once, when you ask) or paste the description. JobPivot doesn’t search the whole internet.
A JobPivot estimate of how much of the advert your confirmed profile evidences, weighted towards essential requirements. It isn’t an employer’s score and doesn’t predict outcomes.
Because we only know what’s in your profile. It doesn’t mean you lack the skill — add an example if you have it.
An applicant tracking system is software some employers use to manage applications. JobPivot’s ATS check estimates keyword coverage and flags formatting that commonly causes problems; it can’t see any employer’s actual configuration.
Suggestions must cite your confirmed facts. Numbers, names or qualifications not found in your evidence are flagged, and you must edit or explicitly confirm them before they’re used.
Yes. Tailoring creates a new document by default, and every change is versioned so you can restore earlier versions.
The preview and PDF share the same layout rules, but line and page breaks can differ slightly between a browser and a PDF.
Settings → Plan & billing → Manage billing. You keep Pro until the end of the paid period.
Settings → Your data → Request export. You’ll get a JSON file with a manifest, available for 24 hours.
Settings → Your data → Delete my account. Deletion runs within minutes; backups that contain your data expire within 35 days.
Still stuck?
Send us a message and we’ll reply within two working days. Please don’t include passwords or card details.